1. For in-stock items: If goods arrive damaged or missing parts, please provide complete unboxing photos or videos within 48 hours of receipt. We may send replacement spare parts at our cost (no need to return the original product). If a full product exchange is required, the buyer needs to bear all shipping fees and taxes for sending the item back to our location.

2. Pre-order items: Once a pre-order order is placed, refunds will NOT be accepted. Refunds will only be issued if the manufacturer cancels the project.

3. Returns will not be accepted for reasons such as personal dislike, ordering the wrong item, or minor paint imperfections that do not affect display.

4. All returned items must keep original packaging and intact accessories. Products with damaged or missing parts cannot be refunded.

5. The buyer shall bear all return shipping fees and taxes incurred during return shipment. We will not cover any of these expenses.

6. If spare parts or replacement parts are requested due to damage or missing parts reported after the 48-hour window, or caused by improper use: we can assist to apply for spare parts only if the manufacturer has stock available. If the manufacturer no longer carries the spare parts, we are not obligated to provide after-sales support. All shipping costs for sending these parts will be borne by the buyer. We do not cover the shipping fee for spare parts delivery.

7. If delivery fails due to an incorrect address provided by the buyer, the buyer shall be responsible for the outcome. We will assist by sending email notifications, but the buyer must contact the local courier to collect the parcel. If the buyer fails to respond to our emails or fails to collect the parcel, any resulting loss of the package shall be the buyer’s responsibility.

8. If the package is lost during transit, we will bear the relevant loss.

9. If the address and goods are correct, but the buyer refuses to accept the parcel for personal reasons, all resulting losses and expenses shall be borne by the buyer.