Refund policy

Return Policy & After-Sales
 
1. For in-stock items: If goods arrive damaged or missing parts, please provide complete unboxing photos or videos within 48 hours of receipt. We may send replacement spare parts at our cost (no need to return the original product). If a full product exchange is required, the buyer needs to bear all shipping fees and taxes for sending the item back to our location.

2. Pre-order items: Once a pre-order order is placed, refunds will NOT be accepted. Refunds will only be issued if the manufacturer cancels the project.

3. Returns will not be accepted for reasons such as personal dislike, ordering the wrong item, or minor paint imperfections that do not affect display.

4. All returned items must keep original packaging and intact accessories. Products with damaged or missing parts cannot be refunded.

5. The buyer shall bear all return shipping fees and taxes incurred during return shipment. We will not cover any of these expenses.

6. If spare parts or replacement parts are requested due to damage or missing parts reported after the 48-hour window, or caused by improper use: we can assist to apply for spare parts only if the manufacturer has stock available. If the manufacturer no longer carries the spare parts, we are not obligated to provide after-sales support. All shipping costs for sending these parts will be borne by the buyer. We do not cover the shipping fee for spare parts delivery.

7. If delivery fails due to an incorrect address provided by the buyer, the buyer shall be responsible for the outcome. We will assist by sending email notifications, but the buyer must contact the local courier to collect the parcel. If the buyer fails to respond to our emails or fails to collect the parcel, any resulting loss of the package shall be the buyer’s responsibility.

8. If the package is lost during transit, we will bear the relevant loss.

9. If the address and goods are correct, but the buyer refuses to accept the parcel for personal reasons, all resulting losses and expenses shall be borne by the buyer.
 
中文：
 
售后及退货规则
 

1. 现货商品：如收货时发现破损或缺件，请在签收48小时内提供完整开箱照片或视频。我们可免费补发零件（无需退回原商品）。如需要整单换货，买家需要承担将商品寄回卖家所在地的全部运费及税金。

2. 预售商品：预售订单下单后，不接受退款。仅当厂商取消项目时，方可办理退款。

3. 因个人不喜欢、拍错商品，或是产品存在不影响展示的轻微漆面瑕疵，均不支持退货。

4. 所有退回商品必须保留原包装、配件完整；商品损坏、配件缺失，不予退款。

5. 退货所产生的全部快递运费及税金均由买方自行承担，我方不承担任何相关费用。

6. 如果超出48小时时效，或是因使用不当造成损坏、缺件而申请补发替换零件：仅当厂商尚有库存配件时，我们可协助申请补件；若厂商已无对应配件库存，我方无义务提供相关售后支持。寄送配件产生的全部运费由买方承担，我方不承担补件邮寄费用。

7. 如因买家填写地址错误导致派送失败，相关后果由买家承担。我方会发送邮件通知协助提醒，但需买家自行联系当地快递运营商取件。若买家收到邮件通知后不予回复或不去取件，由此造成包裹丢失，损失由买家自行承担。

8. 包裹在运输途中发生丢失，相关损失由我方承担。

9. 若收货地址、发出商品均无误，但买家因个人原因拒收包裹，由此产生的全部损失与费用均由买家承担。